A REAL TEAM. READY TO HELP.
A helping hand.
Whenever you need one.
Find a quick answer, walk through a few connection checks, or get in touch with our local support team.
A FEW QUICK CHECKS
Connection acting up?
These simple steps can help narrow down the problem.
- Check the power and cables.
Make sure your router and the outdoor radio’s power supply are plugged in, powered on, and connected securely.
- Try another device.
If one device works and another doesn’t, check the affected device’s Wi-Fi connection and airplane-mode setting.
- Restart your equipment.
Unplug the router’s power for 20 seconds, reconnect it, and allow two minutes to restart. If needed, repeat with the radio’s power supply. Don’t press the factory-reset button.
- Still need a hand?
Call or email our support team with your service address and a short description of what you’ve tried.
HELPFUL ANSWERS
What can we help with?
How does fixed wireless internet work?
A radio mounted outside your home connects to a nearby SkyPacket tower. A cable brings that connection indoors to your router, which connects your phones, computers, and other devices.
Can I get service at my address?
We serve selected communities in Pennsylvania, Allegany County, Maryland, and Mineral County, West Virginia. Availability depends on your exact address, surrounding terrain, and the signal at your property. Ask our team to check your location.
Is this satellite internet?
No. SkyPacket uses a local tower and an outdoor radio at your property. Your connection travels between those two points rather than to a satellite.
Do I have to install anything myself?
Our technician handles the outdoor equipment and cabling, checks the signal, and helps you connect your router. We’ll discuss equipment, installation costs, and any requirements before you schedule.
Which plan should I choose?
Start with your address. Available plans and speeds vary by service area and connection type. Tell us about your household and how you use the internet, and we’ll help you compare your options.
Is there a contract or installation fee?
It depends on the plan. Some published plans have a term agreement and installation fee; others do not. Review the broadband facts for your selected plan and confirm the details with our team.
What if service isn’t available yet?
You can still email us your address and ask to join our wanting-service list. Letting us know where people need a connection helps us understand local demand.
How do I contact customer support?
Call 1-800-214-9060 or email teamskypacket@skypacket.net. Residential support hours are Monday–Friday, 9am–5pm Eastern.
No matching questions. Try a different word, or contact our team.
LET’S GET YOU CONNECTED
Let’s bring better internet
to your doorstep.
Tell us where you live. We’ll take it from there.